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Purolator |
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| Member since: | Jan 21, 2011 | ||
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ABOUT ME |
Purolator's FEED
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Purolator commented on the review
"Devonshire Mall drivers and contact".
3 days ago 
Hello,
I would like to apologize for any inconvenience that may have ensued.
You can send me the details of the incidents, I will follow up with local management.
Though some retail centers have a phone number available, their priority is to server on-site customers. Consequently, during busy hours it might take longer to speak to a representative.
The best way to contact us for shipping enquiries or to bring something to our attention, like in this case, is either by phone at 1.888.744.7123 or by email at customer.care@purolator.com. We want to hear from you and ensure that you get a response in timely fashion.
Best regards,
Catherine Côté
Social Media Coordinator /Customer CareTeam
Coordonatrice - Médias Sociaux / Équipe d'Assistance à la Clientèle
Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
Visit us on / Visitez-nous sur:
www.Purolator.com
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Purolator commented on the review
"just a TERRIBLE company".
7 days ago Hello,
I’m sorry about the experience you’ve had with us so far.
The drivers are directed to attempt delivery to the door and I would definitely like to follow up on this problem. Please feel free to e-mail us the details and we’ll look into it.
Please accept our apologies for the situation.
Best regards,
Jérémie
Social Media Coordinator / Customer Care Team
Coordonateur - Médias Sociaux / Équipe d'Assistance à la Clientèle
Purolator Inc.
E-mail / Courriel: customer.care@purolator.com ou/or assistance.clients@purolator.com
www.Purolator.com
Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
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Purolator commented on the review
"WOW. DO NOT. DO. NOT. PICK PUROLATOR.".
15 days ago
Hello,
I am very sorry to read that you had such horrible experiences with us.
I will try to answer some of your concerns:
Our driver do not have cell phones, they work with a two-way messenger system to communicate with dispatch. When we are missing information i.e buzz code and the phone number of the receiver is provided, the package is returned to our resolution department and the staff contacts the receiver within 24 hours.
When an attempted delivery is made the shipment is automatically brought back to the main Terminal servicing the area. The receiver can then request a transfer to one of our local retail counters or authorized retail agents or a redelivery to the same address.
If you would like to have a follow up done on a particular incident, please provide me the tracking number and I will ensure that the issue is addressed with local management.
Should you need further assistance, please feel free to contact me directly.
Catherine Côté
Social Media Coordinator /Customer CareTeam
Coordonatrice - Médias Sociaux / Équipe d'Assistance à la Clientèle
E-mail / Courriel: customer.care@purolator.com
www.Purolator.com
Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
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Purolator commented on the review
"Dishonest, rude, customer dis-service".
29 days ago Hello Buttergon,
I sincerely apologize for any inconvenience that may have ensued.
Could you please send me the details and tracking number? I would like to follow up on the incidents you are referring to.
Best regards,
Catherine Côté
Social Media Coordinator /Customer Care Team
Coordonatrice - Médias Sociaux / Équipe d'Assistance à la Clientèle
Purolator Inc.
E-mail / Courriel: customer.care@purolator.com ou/or assistance.clients@purolator.com
www.Purolator.com
Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
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Purolator commented on the review
"FAKE DELIVERY".
34 days ago Hello meowgurl24,
I would like to apologize for any inconvenience that may have ensued.
If you could please send us the details and tracking number, we will forward the information to local management for follow up on.
We can also schedule a redelivery or have it redirect the nearest location for pick up.
Best regards,
Catherine Côté
Social Media Coordinator /Customer Care Team
Coordonatrice - Médias Sociaux / Équipe d'Assistance à la Clientèle
Purolator Inc.
E-mail / Courriel: customer.care@purolator.com ou/or assistance.clients@purolator.com
www.Purolator.com
Follow us on Twitter / Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
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Purolator commented on the review
"PUROLATOR, WHY HIRE LAZY EMPLOYEES??!".
42 days ago Hello,
We sincerely apologize for any inconvenience that may have ensued.
I would definitely like to follow up on these incidents, with local management.
You can forward me the tracking numbers at customer.care@purolator.com.
If you have any questions or concerns, please feel free to contact us directly.
Best regards,
Catherine Côté
Social Media Coordinator
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Terrible shipping / delivery company".
48 days ago Hello,
I would like to take this opportunity to sincerely apologize for any inconvenience stemming from this incident.
If you could please send me the tracking number, I will follow up with local management.
Regards,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Purolator is a piece of sh!t".
48 days ago Hello,
I sincerely apologize for any inconvenience that may have ensued.
You can send me the details of your experience ,I would like to follow up on this.
Regards,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Local pickup is a joke".
48 days ago Hello,
Our customer service representatives are equipped with multiple tools that allow them to get imagining of most of the shipping labels created on line. However, it is true that we do not have access to that information right away for those filled out manually. I sincerely apologize for the inconvenience this may have caused you.
If you have any question or need assistance, please feel free to contact me directly.
Regards,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Timing issues".
86 days ago Hello,
Thank you for taking the time to provide this feedback. Please accept our apologies for any inconvenience that may have ensued.
If you are unable to pick up a package, Purolator can offer a redelivery free of charge. Alternatively, transferring the package to a closer location may also be an option. If no one is home to accept a package, then opting for a Signature Not Required arrangement is also possible. This can be done on a single shipment basis (http://www.purolator.com/pdf/SNR_single.pdf) or on a permanent basis (http://www.purolator.com/pdf/SNR_multiple.pdf).
If you would like me to look into a specific situation, please send me the tracking number and details to customer.care@purolator.com. You can also reach us on Twitter at http://twitter.com/purolatorhelp.
If you have any other questions or comments, please do not hesitate to reach us.
Best regards,
Jérémie
E-mail: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.Purolator.com
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Purolator commented on the review
"I'd rather deliver it myself".
92 days ago Dear Customer,
We sincerely apologize for any inconvenience that may have ensued.
If you could please provide us with the tracking number and details, we will follow up on this.
Best regards,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Incompetence".
100 days ago Dear customer, we sincerely apologize for any inconvenience that may have ensued. Please note that the customer service phone number is 1.888.744.7123 option 1 then option 2. You can request a second attempt to the same address or to an alternate location. You can contact us at customer.care@purolator.com for more information.
Thank you,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"purolator ne sonne pas!".
113 days ago Bonjour, je tiens à m'excuser pour tout inconvénient engendré par ceci.
J'aimerais faire un suivi sur cet incident, pourriez vous s'il vous plait nous faire parvenir les détails à assistance.clients@purolator.com
Merci,
Catherine Côté
Équipe d'Assistance à la clientèle
Courriel: assistance.clients@purolator.com
Suivez-nous sur Twitter:
http://twitter.com/purolatorhelp
Visitez-nous sur:
www.Purolator.com
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Purolator commented on the review
"Not Knocking on the Door".
119 days ago Hi, we sincerely apologize for this incident. I would like to follow up on this. You can send me the tracking number and details to customer.care@purolator.com
Thank you,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Address correction required".
127 days ago Hi, I would like to take this opportunity to sincerely apologize for any inconvenience that may have ensued.
If all possible, could you send us the tracking number and details to customer.care@purolator.com , we would like to follow up on this incident.
Please note that we also offer alternate delivery options i.e. redelivery to the same address or to another Purolator facility that would be perhaps more convenient.
Best regards,
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"sucks".
132 days ago Hi, this is Catherine. Is there anything we can assist you with? You can send us the details to customer.care@purolator.com. Thank you
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"JOCKERS!!!".
132 days ago Hi, this is Catherine. Is there anything we can assist you with? You can send us the details to customer.care@purolator.com. Thank you
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Never in my life will I use this courier again".
132 days ago Hi, this is Catherine. We would like to follow up on this incident. You can send us the tracking number at customer.care@purolator.com. Thank you
Catherine Côté
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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Purolator commented on the review
"Awful service".
290 days ago Dear customer,
I would like to investigate on the situation you have encountered. If possible, please contact us by email at customer.care@purolator.com and provide us with your address and tracking number? Once received, we will follow up with you as soon as possible.
Regards,
Jeremie
Customer Care Team
Email: customer.care@purolator.com
Follow us on Twitter:
http://twitter.com/purolatorhelp
Visit us on:
www.purolator.com
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